Practical Help Tailored to Your Development Need
When you request ADC Technical Support, you’ll be assigned an engineer with subject matter expertise for your specific issue. DTS engineers can provide you with practical, insightful assistance on almost any development topic.
Code-Level Technical Support
ADC Technical Support Incidents—either bundled with an ADC Premier or Select Membership, or purchased individually—entitle members to development level support. Just follow the guidelines below to submit a request for ADC Technical Support.
Send an email to dts@apple.com that includes:
- Your name, e-mail address, phone number, company name, and issue request number (if referring or responding to an open issue)
- A full description of the problem/question, including actions you’ve already taken to solve the problem or extra conditions to consider (e.g. only fails on specific hardware, only interested in the education market, etc.)
- For crashes/bugs, please include full configuration information from the Apple System Profiler. Also retrieve and store crash information in a text file with your email
- An attachment with a sample project or source code demonstrating the problem if appropriate
You’ll typically get an initial response from an engineer within three business days and they will continue to work with you to resolution of your issue.
For more details, please see ADC Technical Support Frequently Asked Questions.
